Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Strong employer brand, metro location, mid-level generalist role and common skillset increase applicant competition.
Requires compute/storage technical support and escalation management, so industry-specific domain experience is important.
Explicit 4–6 years requirement, mandatory technical support experience and managerial scope make shortlisting relatively strict.
Manage a team of technical engineers delivering 24x7 remote support for core Compute/Storage products to global clients.
Accountable for end-to-end service delivery management, including performance reviews, coaching, escalation handling, and cross-functional collaboration for timely customer issue resolution.
Drive capability development, capacity management, and identify process improvements aligned with customer outcomes and business strategy.
4-6 years total experience in IT services/customer support; minimum 1 year in technology support as SME/Lead/L2.
Engineering or IT degree required.
Work primarily onsite at HPE office (4 days in office).
Experience managing technical teams in complex support environments, with knowledge of storage/compute products and handling critical escalations.
Experienced manager with proven ability leading technical support teams for hardware (Compute/Storage) in high-pressure, customer-facing environments.
Strong technical domain expertise in enterprise storage and compute products with understanding of emerging technologies and enterprise priorities.
Skilled collaborator interfacing with regional leaders, cross-functional teams, and driving transformation initiatives focused on customer outcomes.