Service Delivery Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)4–6 yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 19 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage a team of technical engineers delivering 24x7 remote support for core Compute/Storage products to global clients.
- Accountable for end-to-end service delivery management, including performance reviews, coaching, escalation handling, and cross-functional collaboration for timely customer issue resolution.
- Drive capability development, capacity management, and identify process improvements aligned with customer outcomes and business strategy.
Minimum Requirements
- 4-6 years total experience in IT services/customer support; minimum 1 year in technology support as SME/Lead/L2.
- Engineering or IT degree required.
- Work primarily onsite at HPE office (4 days in office).
- Experience managing technical teams in complex support environments, with knowledge of storage/compute products and handling critical escalations.
Ideal Candidate Profile
- Experienced manager with proven ability leading technical support teams for hardware (Compute/Storage) in high-pressure, customer-facing environments.
- Strong technical domain expertise in enterprise storage and compute products with understanding of emerging technologies and enterprise priorities.
- Skilled collaborator interfacing with regional leaders, cross-functional teams, and driving transformation initiatives focused on customer outcomes.