Support Platform Administrator
Sprinklr (company site, opens in a new tab)4–7 yrsGurugramOn-siteDirect career pageEst. 12–20 LPA
Posted on 10 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and configure enterprise support platform workflows, user roles, and permissions to ensure secure, compliant, and efficient ticket handling.
- Monitor platform health, support reporting/dashboard enablement, and troubleshoot integration/API issues to maintain system performance.
- Leverage and optimize AI and automation capabilities to enhance support efficiency, reduce manual effort, and continuously refine automation processes.
Minimum Requirements
- Bachelor's degree in IT, Computer Science, Business, or related field.
- 4+ years of experience with ITSM or support platforms (e.g., ServiceNow, Zendesk, Sprinklr).
- Strong knowledge of workflow configuration, RBAC, automation, reporting, API integrations, and familiarity with MongoDB and SQL Server.
- Work Experience Required: 4–7+ years in supporting enterprise-scale support or service operations.
Ideal Candidate Profile
- Experienced in managing and scaling enterprise support/service platforms with focus on configuration and automation.
- Skilled in leveraging AI-native features and APIs for process efficiency in complex service environments.
- Proven ability to work cross-functionally with support, development, and operations teams to drive platform enhancements and governance.