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Metro location, generalist Operations Engineer title, mid-level (2+ years) experience and remote option increase applicant density.
Core infrastructure and production-support skills are transferable across industries, though telecom-specific systems slightly raise domain specificity.
Explicit 2+ years requirement plus mandatory production support, databases and troubleshooting skills create moderate filtering.
Provide escalated technical support for complex application and production server issues, managing cases through to resolution.
Install, configure, operate, and optimize production server hardware, software, and infrastructure including network and cloud services.
Continuously monitor production and application health using metrics, logs, and alarm monitoring tools, performing root cause analysis and executing corrective actions.
Bachelor's degree in computer science, electronics, telecommunication, or equivalent work experience.
Minimum 2+ years of professional experience in application support, technical customer support, problem management, relational databases, programming, or software development.
Experience with operating systems and databases; Oracle certifications (OCP, OCA) or SQL Server Certified Engineer preferred.
Work Experience Required: Minimum 2+ years relevant professional experience.
Experienced in handling escalated technical issues and leading problem management to resolution in production environments.
Skilled in monitoring, troubleshooting, and optimizing server and application performance with strong root cause analysis capabilities.
Comfortable coordinating among internal technical resources and third-party vendors to resolve complex issues effectively.