Senior Customer Success Manager
Arting Digital Private Limited (company site, opens in a new tab)7+ yrsNoidaOn-siteDirect career pageEst. 10–18 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own customer engagement, adoption, and account strategy to drive retention, loyalty, and growth throughout the customer lifecycle.
- Develop and present quarterly business reviews with performance scorecards to monitor account health and product usage.
- Collaborate with Sales and cross-functional teams to represent customer voice and achieve account growth and retention objectives.
Minimum Requirements
- 7+ years of experience in SaaS with team management experience.
- Proficiency in MS Excel and PowerPoint; basic understanding of software integrations.
- Excellent communication skills and ability to work under pressure in fast-paced environments.
- Notice period: Immediate joiner to 15 days.
Ideal Candidate Profile
- Experienced in handling SaaS customer accounts with a focus on strategic customer success and retention.
- Skilled in cross-functional collaboration to influence product, engineering, support, marketing, and sales.
- Experienced in managing customer lifecycle and capable of presenting executive business reviews and data-driven insights.