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Popular CSM role in metro NCR with broad SaaS requirements increases candidate competition.
High because the role requires SaaS-specific account management and customer success expertise, limiting transferability.
Explicit 7+ years requirement, mandatory SaaS experience and team management make filters strict.
Own customer engagement, adoption, and account strategy to drive retention, loyalty, and growth throughout the customer lifecycle.
Develop and present quarterly business reviews with performance scorecards to monitor account health and product usage.
Collaborate with Sales and cross-functional teams to represent customer voice and achieve account growth and retention objectives.
7+ years of experience in SaaS with team management experience.
Proficiency in MS Excel and PowerPoint; basic understanding of software integrations.
Excellent communication skills and ability to work under pressure in fast-paced environments.
Notice period: Immediate joiner to 15 days.
Experienced in handling SaaS customer accounts with a focus on strategic customer success and retention.
Skilled in cross-functional collaboration to influence product, engineering, support, marketing, and sales.
Experienced in managing customer lifecycle and capable of presenting executive business reviews and data-driven insights.