Centre of Excellence (CoE) Manager / Sr. Manager – Fund Services Operations
SS&C Technologies (company site, opens in a new tab)8–10 yrsMumbaiHybridDirect career pageEst. 14–22 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Review and analyze operational performance data using Control IQ to identify process improvements and support strategic decision making.
- Drive governance programs and stakeholder engagement across India and Onshore teams to enhance efficiency and collaboration, focusing on SLA adherence like Productivity, Shrinkage, and Automation.
- Lead continuous process improvement projects and coach management across locations to ensure best practices and behavioral changes aligned with the Global Operating Model.
Minimum Requirements
- 8-10 years of experience in Centre of Excellence, Project Management, or Change Management functions.
- Commerce Graduate or Postgraduate/MBA in Finance/CA/Inter CA qualification.
- Strong understanding of AOM (Active Ops Methodology) including tracking performance indicators such as Productivity, Utilisation, and Shrinkage.
- Experience working in FCA regulated environments.
Ideal Candidate Profile
- Experienced in operational efficiency and continuous improvement initiatives within fund services or financial operations contexts.
- Skilled in stakeholder management across multiple geographies (India and Onshore) and comfortable driving behavioral and process changes.
- Familiarity with projectized environments and ability to lead training sessions and workshops for new business onboarding and ongoing management coaching.