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Metro Mumbai CoE operations role, generalist skills and broad appeal create high competition.
Strong fund services and FCA-regulated experience requirement limits cross-industry transferability.
Explicit 8–10 years, CoE/AOM/FCA experience and qualifications make screening quite strict.
Review and analyze operational performance data using Control IQ to identify process improvements and support strategic decision making.
Drive governance programs and stakeholder engagement across India and Onshore teams to enhance efficiency and collaboration, focusing on SLA adherence like Productivity, Shrinkage, and Automation.
Lead continuous process improvement projects and coach management across locations to ensure best practices and behavioral changes aligned with the Global Operating Model.
8-10 years of experience in Centre of Excellence, Project Management, or Change Management functions.
Commerce Graduate or Postgraduate/MBA in Finance/CA/Inter CA qualification.
Strong understanding of AOM (Active Ops Methodology) including tracking performance indicators such as Productivity, Utilisation, and Shrinkage.
Experience working in FCA regulated environments.
Experienced in operational efficiency and continuous improvement initiatives within fund services or financial operations contexts.
Skilled in stakeholder management across multiple geographies (India and Onshore) and comfortable driving behavioral and process changes.
Familiarity with projectized environments and ability to lead training sessions and workshops for new business onboarding and ongoing management coaching.