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Mid-level operations role in a metro with common skillset increases applicant competition.
Requires claims operations experience, somewhat limiting cross-industry transferability.
Explicit 5–6 years requirement plus domain experience and mentoring responsibilities implies medium strictness.
Process claims and transactions accurately to meet quality standards and improve member satisfaction.
Meet operational KPIs such as Release Rate, Claims per Hour, and Handle Time for efficiency.
Support team operations by resolving issues, mentoring new agents, and contributing to process improvements.
Bachelor's degree required.
5-6 years of operations experience, preferably in claims operations and working with performance metrics.
Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
Location requirement: Bangalore, India.
Experienced in handling escalations, coaching, and supporting team members in a fast-paced operational environment.
Detail-oriented with strong communication skills and the ability to manage multiple priorities effectively.
Has a background in claims operations with a focus on operational excellence and process improvement initiatives.