Branch Operations Manager| Vellore
CSB Bank Limited (company site, opens in a new tab)3–9 yrsVelloreOn-siteDirect career pageEst. 5–9 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operations including cash handling, clearing, account opening, and service requests with compliance to KYC/AML, RBI and audit standards.
- Monitor and control branch operational risks such as cash, vault, ATM, locker, and end-of-day reconciliations.
- Oversee service quality by tracking metrics like turnaround time, first-time resolution, and complaints; initiate root cause analysis and corrective actions; prepare for audits and ensure timely resolution of observations.
Minimum Requirements
- 3 to 9 years of experience in branch operations.
- Graduate degree is mandatory; Banking certifications preferred.
- Preferred certifications include JAIIB/CAIIB.
- No explicit mention of notice period or mandatory location restrictions apart from branch in Vellore.
Ideal Candidate Profile
- Experienced in managing retail banking branch operations and compliance-driven environments.
- Capable of operational risk management and driving process improvements based on service metrics and audit findings.
- Comfortable working closely with sales and service teams to improve customer experience and cross-sell banking products.