AWS Technical Architect
NeuraFlash, Part of Accenture (company site, opens in a new tab)Bengaluru, Chennai, Gurugram, Hyderabad, Noida, PuneRemoteDirect career pageEst. 20–35 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead design, build, and launch of Amazon Connect contact center solutions including integrations across WFM, CRM, and contact center platforms.
- Conduct technology assessments, business process reviews, and ROI analysis to drive customer migration to AWS Contact Center as a Service (CCaaS).
- Manage technical teams and stakeholder communication to deliver on-time, on-budget contact center architectures with AWS and Salesforce integration.
Minimum Requirements
- Experience: Customer-facing contact center experience with technology/build integrations across WFM, CRM, and contact center solutions.
- Technical Skills: Proficiency in AWS services (Cloudformation, Lambda, Lex), scripting/coding (Python, Java, C#, .NET, Node.js), API integration, infrastructure as code (AWS CDK, Terraform).
- Certifications: AWS Cloud Practitioner plus AWS Developer Associate or Professional, and AWS Solution Architect Certification; Salesforce Certified Administrator.
- Work Experience Required: Not explicitly mentioned in the JD
Ideal Candidate Profile
- Strong background in contact center architecture and cloud solutions with hands-on AWS and Salesforce Service Cloud knowledge.
- Experienced in engaging with executive and IT management customers, leading technical discovery, and shaping enterprise-level contact center strategy.
- Skilled in project leadership, mentoring technical teams, and managing multi-stakeholder communications in complex cloud integration projects.