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Tier-1 brand and remote role increase competition while niche contact-center specialization moderates it.
Requires contact-center and Salesforce-specific expertise, limiting cross-industry transferability.
Multiple mandatory AWS/contact-center skills and certifications create strict technical and domain filters.
Lead design, build, and launch of Amazon Connect contact center solutions including integrations across WFM, CRM, and contact center platforms.
Conduct technology assessments, business process reviews, and ROI analysis to drive customer migration to AWS Contact Center as a Service (CCaaS).
Manage technical teams and stakeholder communication to deliver on-time, on-budget contact center architectures with AWS and Salesforce integration.
Experience: Customer-facing contact center experience with technology/build integrations across WFM, CRM, and contact center solutions.
Technical Skills: Proficiency in AWS services (Cloudformation, Lambda, Lex), scripting/coding (Python, Java, C#, .NET, Node.js), API integration, infrastructure as code (AWS CDK, Terraform).
Certifications: AWS Cloud Practitioner plus AWS Developer Associate or Professional, and AWS Solution Architect Certification; Salesforce Certified Administrator.
Work Experience Required: Not explicitly mentioned in the JD
Strong background in contact center architecture and cloud solutions with hands-on AWS and Salesforce Service Cloud knowledge.
Experienced in engaging with executive and IT management customers, leading technical discovery, and shaping enterprise-level contact center strategy.
Skilled in project leadership, mentoring technical teams, and managing multi-stakeholder communications in complex cloud integration projects.