Service Delivery Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)4–6 yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage a team of Technical Engineers delivering remote 24x7 support for Compute/Storage products to global clients.
- Oversee end-to-end service delivery including performance management, coaching, escalation handling, and cross-functional collaboration to ensure timely resolution.
- Identify transformational opportunities by working with regional leaders and drive capability building for new product launches within the team.
Minimum Requirements
- 4-6 years experience in IT services/customer support; at least 1 year in Technology Support as SME/Lead/L2.
- Experience managing a highly technical team in a complex support center environment with critical escalation handling.
- Technical knowledge and domain expertise on storage/compute products; Engineering or IT degree; technology certifications.
- Role is onsite with 4 days per week required in office; location: HPE office (work from office mandatory).
Ideal Candidate Profile
- Experienced in managing technical support teams handling Compute and Storage services in a global, complex environment.
- Skilled in escalation management, cross-functional collaboration, and driving operational/tactical activities under business and technical policies.
- Familiar with enterprise priorities, emerging technologies, and capable of aligning team initiatives with customer outcomes and organizational strategy.