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Tier-1 brand, common mid-level service-delivery role in metro with broad skill requirements.
Requires specific IT services/storage/compute support experience, limiting cross-industry transferability.
Explicit 4–6 years requirement plus technical support leadership and domain expertise required.
Manage a team of Technical Engineers delivering remote 24x7 support for Compute/Storage products to global clients.
Oversee end-to-end service delivery including performance management, coaching, escalation handling, and cross-functional collaboration to ensure timely resolution.
Identify transformational opportunities by working with regional leaders and drive capability building for new product launches within the team.
4-6 years experience in IT services/customer support; at least 1 year in Technology Support as SME/Lead/L2.
Experience managing a highly technical team in a complex support center environment with critical escalation handling.
Technical knowledge and domain expertise on storage/compute products; Engineering or IT degree; technology certifications.
Role is onsite with 4 days per week required in office; location: HPE office (work from office mandatory).
Experienced in managing technical support teams handling Compute and Storage services in a global, complex environment.
Skilled in escalation management, cross-functional collaboration, and driving operational/tactical activities under business and technical policies.
Familiar with enterprise priorities, emerging technologies, and capable of aligning team initiatives with customer outcomes and organizational strategy.