Service Delivery Manager
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)4–6 yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage a team of Technical Engineers providing 24x7 remote support for Compute/Storage products to global clients.
- Own end-to-end service delivery operations including performance management, escalation handling, and cross-functional collaboration to ensure timely resolution of customer issues.
- Drive capability development, transformational initiatives, and collaborate with regional leaders to enhance customer outcomes and operational efficiency.
Minimum Requirements
- 4-6 years of experience in IT services/customer support, with at least 1 year in Technology Support as SME/Lead/L2.
- Experience managing a technical support team in a complex environment handling critical escalations.
- Engineering or IT degree with technology certifications.
- Role is onsite at HPE office with 4 days work from office explicitly mentioned.
Ideal Candidate Profile
- Proven leadership managing mid-sized technical teams within a high-pressure, customer-focused IT support environment.
- Strong domain expertise in storage/compute products and familiarity with emerging technologies and HPE’s product portfolio.
- Operationally skilled with experience in managing escalations, capability planning, and driving cross-functional collaboration in global setups.