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Tier-1 brand, mid-level generalist title, metro location, and broad skill requirements drive high competition.
Role requires storage/compute support expertise and support-center management, limiting cross-industry transferability.
Explicit 4–6 year requirement plus mandatory IT services/support and leadership experience makes shortlisting strict.
Manage a team of Technical Engineers providing 24x7 remote support for Compute/Storage products to global clients.
Own end-to-end service delivery operations including performance management, escalation handling, and cross-functional collaboration to ensure timely resolution of customer issues.
Drive capability development, transformational initiatives, and collaborate with regional leaders to enhance customer outcomes and operational efficiency.
4-6 years of experience in IT services/customer support, with at least 1 year in Technology Support as SME/Lead/L2.
Experience managing a technical support team in a complex environment handling critical escalations.
Engineering or IT degree with technology certifications.
Role is onsite at HPE office with 4 days work from office explicitly mentioned.
Proven leadership managing mid-sized technical teams within a high-pressure, customer-focused IT support environment.
Strong domain expertise in storage/compute products and familiarity with emerging technologies and HPE’s product portfolio.
Operationally skilled with experience in managing escalations, capability planning, and driving cross-functional collaboration in global setups.