Customer Success Manager III
Sinch (company site, opens in a new tab)10+ yrsNoidaOn-siteDirect career pageEst. 25–45 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive up-sale and cross-sale efforts to grow existing client accounts in the messaging domain.
- Lead onboarding and integration support for new customers to ensure adoption of Sinch's CPaaS products and services.
- Act as single point of contact for escalations, coordinate cross-functional teams, and use customer insights to drive continuous service and sales improvements.
Minimum Requirements
- Minimum 10 years of relevant experience including senior-level management or relationship management roles.
- Strong understanding of messaging domain and related communication technologies.
- Excellent verbal and written communication skills.
- Work from office at corporate headquarters in Sector 132, Noida.
Ideal Candidate Profile
- Experienced in managing strategic customer relationships with proven track record exceeding KPIs and SLAs in a quality and compliance-driven environment.
- Skilled at coordinating cross-functional teams including sales, product, engineering to enhance customer experience and business productivity.
- Strategic thinker with strong customer focus and ability to represent Voice of the Customer to senior stakeholders and board level.