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Metro Noida location, popular CSM title, and moderate brand lead to medium candidate competition.
Requires CPaaS messaging expertise and senior client management, reducing cross-industry transferability.
Explicit 10+ years, senior management and domain expertise make selection highly stringent.
Drive up-sale and cross-sale efforts to grow existing client accounts in the messaging domain.
Lead onboarding and integration support for new customers to ensure adoption of Sinch's CPaaS products and services.
Act as single point of contact for escalations, coordinate cross-functional teams, and use customer insights to drive continuous service and sales improvements.
Minimum 10 years of relevant experience including senior-level management or relationship management roles.
Strong understanding of messaging domain and related communication technologies.
Excellent verbal and written communication skills.
Work from office at corporate headquarters in Sector 132, Noida.
Experienced in managing strategic customer relationships with proven track record exceeding KPIs and SLAs in a quality and compliance-driven environment.
Skilled at coordinating cross-functional teams including sales, product, engineering to enhance customer experience and business productivity.
Strategic thinker with strong customer focus and ability to represent Voice of the Customer to senior stakeholders and board level.