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Tier-1 brand, metro location, and a generalist senior operations role increase applicant competition.
Role requires insurance claims processing and billing expertise, making cross-industry transfers difficult.
Explicit 10+ years, insurance claims domain expertise, people management, and quality/PM certifications raise strictness.
Manage Healthcare claims management teams including setting direction, communication with senior leadership, and ensuring strategic outcomes.
Partner with onshore and offshore client services teams to ensure timely, high-quality delivery and smooth client transitions.
Lead operations management, SLA monitoring, client escalations, resource planning, process expertise, and continuous improvement initiatives.
Minimum 10+ years experience in Healthcare Claims processing or related large data management and insurance billing operations.
Graduation or Post-graduation in any stream.
Must have managed managers for 2-3 years and led strategic projects or initiatives.
Hybrid role based in Noida with a requirement of at least three days a week in-office presence.
Experienced leader with demonstrated ability to operate in a large, global, matrixed, multi-geography service delivery environment.
Strong expertise in managing large teams with focus on client service, quality tools (Six Sigma, Kaizen, LEAN), and project management.
Proven ability to handle difficult client situations and lead strategic client-facing solutions while maintaining operational excellence.