Sourcing & Procurement Manager
Wipro Limited (company site, opens in a new tab)5–8 yrsBengaluruOn-siteDirect career pageEst. 10–18 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage client queries related to sourcing and procurement, ensuring resolution within SLA using standardized processes.
- Provide technical support and troubleshooting to clients, document interactions, and escalate issues when necessary to maintain service quality.
- Maintain and update product knowledge and self-help documents, contribute to operational excellence through ongoing training and collaboration with team leaders.
Minimum Requirements
- Mandatory experience: 5-8 years in Procurement (Supply Chain).
- Location requirement: Bengaluru, Karnataka (implied but not explicitly stated as mandatory onsite).
- Technical skills: Strong knowledge of procurement processes and customer query resolution.
- Work Experience Required: 5-8 years of relevant procurement experience.
Ideal Candidate Profile
- Experienced in handling client-facing support and troubleshooting in procurement domain.
- Skilled in documentation, escalation processes, and adherence to SLAs to ensure service commitments.
- Able to collaborate with team leaders and engage in continuous learning to improve operational standards and client satisfaction.