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Tier-1 brand, mid-level generalist procurement role in Bengaluru drives high candidate competition.
Procurement skills are broadly transferable, though vendor-specific domain knowledge moderately matters.
Explicit 5-8 years requirement and a mandatory procurement skill create moderate candidate filtering.
Manage client queries related to sourcing and procurement, ensuring resolution within SLA using standardized processes.
Provide technical support and troubleshooting to clients, document interactions, and escalate issues when necessary to maintain service quality.
Maintain and update product knowledge and self-help documents, contribute to operational excellence through ongoing training and collaboration with team leaders.
Mandatory experience: 5-8 years in Procurement (Supply Chain).
Location requirement: Bengaluru, Karnataka (implied but not explicitly stated as mandatory onsite).
Technical skills: Strong knowledge of procurement processes and customer query resolution.
Work Experience Required: 5-8 years of relevant procurement experience.
Experienced in handling client-facing support and troubleshooting in procurement domain.
Skilled in documentation, escalation processes, and adherence to SLAs to ensure service commitments.
Able to collaborate with team leaders and engage in continuous learning to improve operational standards and client satisfaction.