Manager - S2P Process Excellence
Diageo (company site, opens in a new tab)8–12 yrsBengaluruOn-siteDirect career pageEst. 16–28 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive process improvement and innovation strategy for Source to Pay function across global business segments.
- Manage end-to-end customer experience, service delivery health, and continuous improvement projects with measurable efficiency and effectiveness goals.
- Lead and mentor teams in Lean Six Sigma projects, process mapping, and root cause analysis to strengthen quality of processes and enhance customer satisfaction.
Minimum Requirements
- 8-12 years of professional experience with at least 5 years working with senior management teams.
- Background in Source to Pay processes within a global FMCG organization or service provider for FMCG accounts.
- Certified Black Belt in Lean Six Sigma from reputed institutes/organizations.
- Proficiency in Quality and Process Improvement methodologies (Six Sigma, Lean) and MS Office applications; experience with Minitab.
Ideal Candidate Profile
- Experienced in managing complex process improvement initiatives in a global, matrixed FMCG or related environment.
- Demonstrated ability to work cross-functionally with business, IT, and PMO stakeholders to implement operational improvements.
- Strong strategic orientation towards process excellence and innovation with a focus on measurable impact on customer satisfaction and process efficiency.