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Pune metro location and mid-level seniority increase competition despite specialized M365 skill requirement.
Role requires Microsoft 365 tenant and identity experience, making cross-industry fit moderately sensitive to background.
Multiple platform-specific Microsoft 365 skills and operational responsibilities imply moderately strict shortlisting filters.
Provide second-level operational and incident support for Microsoft 365 services including Teams, SharePoint, Outlook, Exchange Online, and Power Platform.
Manage security triage and basic response including alert prioritization, user sign-in risk analysis, and execution of predefined security actions like password or MFA resets.
Handle operational responsibilities for Teams Telephony, Identity/Entra ID management, app registrations, audit and monitoring, and collaboration services configuration and troubleshooting.
Experience Required: Not explicitly mentioned in the JD
Technical expertise in Microsoft 365 platform components: Teams, SharePoint, Exchange Online, Identity/Entra ID, Power Platform, and security triage.
Operational knowledge of Microsoft 365 security tools including Defender and Conditional Access (at least read-only familiarity).
Familiarity with incident handling, runbook execution, and working within agile delivery models (Kanban/Scrum).
Experienced in handling complex Microsoft 365 operational support tasks with measurable accountability for incident resolution and service requests.
Comfortable working within multi-service environments and able to manage diverse tools like Teams Telephony, app registrations, and audit log analysis.
Able to prioritize security alerts and operational tasks in agile delivery setups, balancing technical troubleshooting with documentation and escalation procedures.