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Tier-1 brand and metro location increase competition, despite niche telephony specialization.
Specialized NICE/Verint and telephony capture experience limits cross-industry transferability.
Mandatory 5+ years, AWS/cloud and NICE NTR-X/VoIP expertise tightens filters.
Lead infrastructure engineering projects focusing on NICE NTR-X deployment, configuration, and support as technical lead and SME.
Drive modernization and issue resolution by architecting and implementing infrastructure changes, ensuring resiliency, security, and auditability.
Utilize enterprise-authorized AI tools to accelerate infrastructure analysis, design documentation, and remediation validation with adherence to data sensitivity requirements.
Minimum 5 years applied experience with formal training or certification in infrastructure engineering concepts.
In-depth expertise in infrastructure areas such as hardware, networking, databases, storage, deployment, automation, or performance assessments.
Proven hands-on experience with NICE NTR-X platform including setup, configuration, troubleshooting, and support.
Work Experience Required: Minimum 5 years infrastructure engineering experience.
Experienced technical lead familiar with NICE NTR-X and associated voice capture platforms (Calabrio, Verint, etc.) and VoIP protocols (SIP, RTP).
Strong background in cloud infrastructure management (AWS/Azure), including networking, security, compliance, and public/private cloud migration.
Skilled in leveraging AI-assisted tools for infrastructure workflows with a focus on security, auditability and operational data sensitivity.