Customer Success Manager
Flam (company site, opens in a new tab)2–5 yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Coordinate delivery of advertising campaigns by managing progress and timelines across Sales, Solutioning, Design, and Tech teams to ensure on-time go-live.
- Perform quality control checks on campaigns to ensure design accuracy and error-free content before client delivery, specifically for government clients.
- Compile and deliver accurate, timely performance reports on live campaigns for internal leadership and external government or agency stakeholders.
Minimum Requirements
- 2-5+ years in customer success, project/program management, ad operations, or campaign delivery role, preferably in advertising, adtech, martech, or client-services environment.
- Experience coordinating cross-functional teams without direct ownership of design or technical execution.
- Strong attention to detail for quality control of design and content errors.
- Ability to travel extensively, as this role involves significant travel.
Ideal Candidate Profile
- Experienced in managing multi-stakeholder campaigns involving sales, design, and engineering teams within advertising or related sectors.
- Comfortable working in a government or public-sector client context, understanding compliance and stakeholder sensitivities.
- Organized and timeline-driven with strong communication skills to provide status updates and reports to diverse internal and external audiences.