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Tier-1 brand, mid-level generalist sales role, metro location, broad skills, and 3–6 year range.
Requires strong Telecom domain experience, limiting cross-industry transferability.
Explicit 3–6 years, mandatory Telecom domain, GCC and CXO stakeholder experience increases filtering rigor.
Manage and grow strategic Telecom customer accounts including large enterprises, focusing on customer retention, upselling, and cross-selling.
Maintain and develop executive relationships, including senior leadership and CXO-level stakeholders, to drive account growth.
Analyze account performance metrics such as customer health, financials, contracts, and business opportunities to ensure successful outcomes.
3-6 years of experience in Customer Success, Account Management, Client Partner, or Strategic Account Management roles.
Strong Telecom domain expertise managing large enterprise or strategic Telecom customers.
Bachelor's degree in Business Administration, Engineering, IT, Telecommunications, or related fields; MBA preferred.
Location: Mumbai; hybrid work model requiring at least 3 days per week office presence.
Experienced in strategic account management within Telecom, able to work cross-functionally to deliver customer success.
Proven track record managing executive stakeholders and driving revenue growth through strategic planning.
Skilled in customer success methodologies, account governance, and customer lifecycle management with a target-driven approach.