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Niche aftermarket/pump expertise and seniority reduce applicant competition.
Role demands pump-specific aftermarket, ASC development, and field-service expertise, limiting cross-industry transferability.
Explicit 10–12 years plus mandatory pump/aftermarket and ASC experience increases shortlisting strictness.
Develop and execute PAN India service growth and ASC development strategies for Commercial Building Services and Wastewater segments.
Achieve annual targets in spare parts order intake, revenue, and profitability through channel development and aftermarket business growth.
Lead service performance monitoring, technical training, customer complaint resolution, and digital transformation initiatives to improve customer satisfaction and operational efficiency.
Bachelor of Engineering (Mechanical or Electrical) mandatory.
10-12 years experience in ASC development, service operations, aftermarket business, or customer support within manufacturing, preferably electromechanical products.
Experience required in channel partner management, service business growth, customer relationship management, and aftermarket operations.
Work Experience Required: 10-12 years as explicitly mentioned in the JD.
Experienced in managing large-scale service networks and aftermarket revenue growth for electromechanical industrial products such as pumps, HVAC, wastewater solutions.
Demonstrates a data-driven, strategic approach including use of digital tools, AI-enabled analytics, and performance scorecards for service excellence.
Operates independently with strong cross-functional coordination skills across sales, supply chain, engineering, and service teams nationally.