Manager Technical Sales Support Local
KSB SE & Co. KGaA (company site, opens in a new tab)10–12 yrsPuneOn-siteDirect career pageEst. 18–28 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Develop and execute PAN India service growth and ASC development strategies for Commercial Building Services and Wastewater segments.
- Achieve annual targets in spare parts order intake, revenue, and profitability through channel development and aftermarket business growth.
- Lead service performance monitoring, technical training, customer complaint resolution, and digital transformation initiatives to improve customer satisfaction and operational efficiency.
Minimum Requirements
- Bachelor of Engineering (Mechanical or Electrical) mandatory.
- 10-12 years experience in ASC development, service operations, aftermarket business, or customer support within manufacturing, preferably electromechanical products.
- Experience required in channel partner management, service business growth, customer relationship management, and aftermarket operations.
- Work Experience Required: 10-12 years as explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing large-scale service networks and aftermarket revenue growth for electromechanical industrial products such as pumps, HVAC, wastewater solutions.
- Demonstrates a data-driven, strategic approach including use of digital tools, AI-enabled analytics, and performance scorecards for service excellence.
- Operates independently with strong cross-functional coordination skills across sales, supply chain, engineering, and service teams nationally.