Team Lead - Ingest
Deluxe Corporation (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 8–12 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and schedule a team performing technical QC and content ingest into Deluxe platforms, ensuring adherence to quality and delivery SLAs.
- Analyze team performance metrics, error trends, and operational risks, providing feedback and actionable improvements to ensure continuous production flow and efficiency.
- Lead staff training, performance management including 1:1 coaching, timecard approval, disciplinary tracking, and support cross-training and upskilling initiatives.
Minimum Requirements
- Experience Required: Not explicitly mentioned in the JD.
- Must be able to work from the office location and in night shifts (flexibility required).
- Basic knowledge of Mac and PC navigation; Linux knowledge is a plus.
- Proficient in Microsoft Office (Word, Excel, Outlook) and strong clerical skills with attention to detail.
Ideal Candidate Profile
- Has prior supervisory or team lead experience managing operational QC/ingest workflows under SLA-driven environments, preferably in media or multimedia domains.
- Operates with a focus on performance metrics, process improvements, and managing workflow compliance and training.
- Comfortable working under pressure, handling confidential information, and collaborating with clients and teams to optimize production efficiency.