Back

Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

0–1 yearsofficeDirect Career PageEst. 2.5–4 LPA

Posted 20h ago

Against your primary resume

Create a free account or log in to unlock your CV match score across:

Role Fit

Experience

Industry Relevance

get started

Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Popular recruiter title, Chennai metro, and broad skill requirements increase candidate competition.

Background Fit Sensitivity

(Moderate)

Recruiting skills are transferable, but US-market hiring nuance raises moderate industry specificity.

Shortlisting Strictness

(Moderate)

Explicit degree and 0–1 years requirement plus shift and WFO expectations create moderate filtering.

Structured overview of role & requirements

Provide L1/L2 technical support resolving hardware, software, system, and basic network issues for users and customers.

Support inside sales, lead generation, and Go-To-Market initiatives, including customer outreach and engagement coordination.

Maintain records of technical issues and escalate complex problems when necessary.

Bachelor's degree or diploma in Computer Science, IT, or related field.

0 to 1 year of relevant IT support experience; freshers eligible.

Work from office in Chennai at assigned shifts (12 AM–8 AM or 8 AM–4 PM IST).

Willingness to work rotational shifts and accommodate 6-month probation period.

Candidate with basic IT support troubleshooting skills and familiarity with hardware, software, and networking concepts.

Able to balance technical support responsibilities with customer engagement and inside sales support.

Comfortable working night or day shifts in a Chennai office environment.