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Tier-1 employer, metro location and broad generalist facilities responsibilities increase applicant competition.
Facilities management skills transfer across industries but require FM-specific vendor and operations experience.
No explicit years or mandatory certifications, but FM experience and tool knowledge create moderate filters.
Manage and prioritize facility management service delivery including Helpdesk, Mailroom, Front Office, Security, Housekeeping, Cafeteria, and General Operations during assigned shift at client location in Kolkata.
Ensure adherence to client SLAs, KPIs, and policies, coordinate with various teams and vendors, conduct audits and training, and handle escalations efficiently to maintain quality and compliance.
Assist Facility Manager in audits, reporting, staff training, rostering, budget management, and manage site operations in absence of the Workplace Manager.
Location: On-site in Kolkata, West Bengal.
Experience Level: Not explicitly mentioned in the JD.
Technical Knowledge: Familiarity with tools like Fit tools (VMT, IMT, Site Ops, Site Inspection tool), BGC and work permit tool; knowledge of client policies, procedures, and statutory documents.
Work Hours: Scheduled weekly hours of 48 hours.
Experienced in overseeing multi-disciplinary facility management operations during shifts with strong coordination and escalation handling skills.
Capable of managing vendor performance, training teams, conducting audits, and maintaining compliance with client SLAs and site-specific policies.
Comfortable working in a dynamic client-facing environment requiring strict adherence to operational standards and frequent reporting.