Customer Service Executive- Customer Service Operations - Customer Service Operations
Sourceo2–4 yrsPuneOn-siteDirect career pageEst. 3–5.5 LPA
Posted 27d ago
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Job description
Structured overview of role & requirements
About This Role
- Monitor network events and alarms 24x7, filter alarms, and create tickets based on business rules.
- Perform alarm-event correlation, service impact assessment, and notify relevant service providers of incidents and outages.
- Support real-time change management processes and maintain detailed work logs for each ticket.
Minimum Requirements
- 2-4 years of experience in telecommunications customer service operations or network support.
- Basic understanding of telecommunications networks and access technologies like FTTx and HFC.
- Knowledge of alarm monitoring, incident management, and tools such as Netcool, Remedy, E6000 (CMTS), NxT, or Tableau preferred.
- Must be willing to work 24x7 rotational shifts including early morning Australia business hours (2:30AM to 11:30AM).
Ideal Candidate Profile
- Experienced in operational roles involving real-time network monitoring and incident response in telecom environments.
- Comfortable working in a shift-based, high-pressure 24x7 network operations center (NOC) environment.
- Familiarity with broadband network components and ability to identify faulty segments across Access, Backhaul, and Core networks.