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Niche telecom NOC skills and rotational night shift reduce applicant density.
Telecom-specific NOC, FTTx/HFC and CMTS skills limit transferability across industries.
Explicit 2–4 years requirement plus telecom NOC toolset and domain expertise enforce strict shortlisting.
Monitor network events and alarms 24x7, filter alarms, and create tickets based on business rules.
Perform alarm-event correlation, service impact assessment, and notify relevant service providers of incidents and outages.
Support real-time change management processes and maintain detailed work logs for each ticket.
2-4 years of experience in telecommunications customer service operations or network support.
Basic understanding of telecommunications networks and access technologies like FTTx and HFC.
Knowledge of alarm monitoring, incident management, and tools such as Netcool, Remedy, E6000 (CMTS), NxT, or Tableau preferred.
Must be willing to work 24x7 rotational shifts including early morning Australia business hours (2:30AM to 11:30AM).
Experienced in operational roles involving real-time network monitoring and incident response in telecom environments.
Comfortable working in a shift-based, high-pressure 24x7 network operations center (NOC) environment.
Familiarity with broadband network components and ability to identify faulty segments across Access, Backhaul, and Core networks.