Manager - Cloud & Security Customer Service Operations
Sourceo7–12 yrsPuneOn-siteDirect career pageEst. 12–22 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide L3 operational support and troubleshooting for data centre network infrastructure focusing on Cisco ACI, Nexus switches, and routing/switching technologies.
- Perform incident validation, root cause analysis, and technical solution recommendations while maintaining network availability and performance within a 24x7 environment.
- Lead escalation handling for L1/L2 teams and coordinate with internal teams and vendors to resolve complex network incidents and support network upgrades and maintenance activities.
Minimum Requirements
- 7–12 years of relevant network engineering experience, including L3 support in a 24x7 operational environment.
- Hands-on experience with Cisco ACI, Cisco Nexus, data centre networking, and associated protocols (VLAN, VRF, BGP, OSPF, vPC, LACP).
- Graduate degree (mandatory educational qualification).
- Preferred certifications: CCNP Enterprise or CCNP Data Center; equivalent networking certifications also accepted.
Ideal Candidate Profile
- Experienced in handling complex network incidents and root cause analysis within data centre environments using Cisco ACI and Nexus technologies.
- Operates effectively as a technical escalation point and collaborator across Network Engineering, Security, Systems, Cloud, and Operations teams.
- Skilled in maintaining network performance and reliability through proactive monitoring, documentation, and process improvement in a structured, operational support environment.