Manager - Cloud & Security Customer Service Operations
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Job Description
Structured overview of role & requirementsAbout This Role
Provide L3 operational support and troubleshooting for data centre network infrastructure focusing on Cisco ACI, Nexus switches, and routing/switching technologies.
Perform incident validation, root cause analysis, and technical solution recommendations while maintaining network availability and performance within a 24x7 environment.
Lead escalation handling for L1/L2 teams and coordinate with internal teams and vendors to resolve complex network incidents and support network upgrades and maintenance activities.
Minimum Requirements
7–12 years of relevant network engineering experience, including L3 support in a 24x7 operational environment.
Hands-on experience with Cisco ACI, Cisco Nexus, data centre networking, and associated protocols (VLAN, VRF, BGP, OSPF, vPC, LACP).
Graduate degree (mandatory educational qualification).
Preferred certifications: CCNP Enterprise or CCNP Data Center; equivalent networking certifications also accepted.
Ideal Candidate Profile
Experienced in handling complex network incidents and root cause analysis within data centre environments using Cisco ACI and Nexus technologies.
Operates effectively as a technical escalation point and collaborator across Network Engineering, Security, Systems, Cloud, and Operations teams.
Skilled in maintaining network performance and reliability through proactive monitoring, documentation, and process improvement in a structured, operational support environment.