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Tier-1 brand, generalist operations title, metro-based role, and broad non-specialist requirements increase applicant competition.
Role requires PEO/payroll and US regulatory experience, making cross-industry transferability limited.
Mandatory 18+ months, client-facing requirement, PST shifts and payroll/regulatory skills narrow candidate pool.
Execute client onboarding processes and ensure compliance with federal, state, and local regulatory requirements.
Manage tax account registration and maintenance tasks for clients, liaising with government agencies as needed.
Collaborate cross-functionally with Payroll Engineering and other teams to identify process gaps and update internal systems and documentation.
At least 18 months of US SaaS experience in a customer-facing Support or Implementation role.
Mandatory client-facing experience.
Ability to work PST shifts with willingness to work rotational shifts in a dynamic environment.
Strong English communication skills (written and verbal).
Experienced in operational roles related to payroll, regulatory, or support operations within SaaS environments.
Detail-oriented with strong problem-solving, time management, and execution abilities to handle regulatory complexities.
Comfortable interacting with U.S. government agencies and working in fast-paced, cross-functional teams.