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Generalist mid-level role, metro location, and broad EUC skillset increase candidate competition.
EUC skills are transferable across industries, though regulated healthcare experience slightly limits portability.
Mandatory enterprise EUC tech, scripting, incident leadership, and regulated-environment experience create strict filters.
Lead design, stability, and continuous improvement of enterprise EUC platforms including Intune, MECM/SCCM, Citrix, Jamf, and AWS components.
Act as technical lead for major EUC and VDI incidents, driving diagnosis, resolution, and preventative remediation.
Use operational data and KPIs to influence roadmap priorities, support capacity planning, and ensure security compliance.
Bachelor’s degree in Computer Science, IT, or related discipline, or equivalent experience.
Strong enterprise experience with Intune, MECM/SCCM, Citrix Virtual Apps & Desktops, Jamf Pro, Group Policy, and foundational AWS services.
Proven experience leading complex incident resolution with root cause analysis.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in regulated or security-conscious enterprise environments with deep knowledge of Windows and macOS platforms.
Demonstrated leadership in mentoring junior engineers and owning critical EUC services.
Data-driven operator with strong scripting skills (PowerShell and macOS scripting) and ability to communicate operational metrics to diverse stakeholders.