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Job Description
Structured overview of role & requirementsAbout This Role
Ensure availability, stability and day-to-day IT infrastructure and end-user system support across multiple regional operational and administrative locations.
Manage IT incidents and service requests following SLAs including first and second-level troubleshooting and vendor coordination for prompt resolution.
Coordinate vendor management, IT asset inventory, and business continuity efforts including readiness for new branches and operational expansions.
Minimum Requirements
Bachelor's Degree in Information Technology, Computer Science, Electronics, Computer Engineering or related discipline is mandatory.
3 to 6 years of experience in IT Infrastructure Support, End User Computing, Desktop Support or Regional IT Operations.
Strong experience in IT incident management, vendor coordination, hardware troubleshooting and multi-location support.
Relevant technical certifications such as Microsoft, Cisco, ITIL, CompTIA considered advantageous but not mandatory.
Ideal Candidate Profile
Experienced in supporting IT infrastructure across multi-site regional environments, preferably in logistics, transportation or related sectors.
Comfortable managing operational IT support including vendor SLAs, asset management and incident resolution in a fast-paced, distributed setting.
Proven ability to coordinate cross-functional stakeholders and maintain business continuity through proactive IT governance and support.