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Tier-1 brand, metro location, generalist senior operations role with broad requirements increases competition.
Role requires specialized healthcare insurance claims operations experience, limiting cross-industry transferability.
Explicit 10+ years, domain expertise in healthcare claims, managerial experience and quality/process certifications enforce strict filters.
Manage healthcare claims management teams including direction setting, integration with onshore management, and delivery of strategic outcomes.
Ensure timely, high-quality client service delivery and manage SLAs, resource planning, client communications, escalations, and data reconciliation.
Lead people management including performance, career pathing, team culture, process expertise, continuous improvement projects, and knowledge transfer.
Bachelor's or Master's degree in any stream.
Minimum 10+ years experience in healthcare claims processing or managing large data sets related to insurance billing and enrolment.
At least 2-3 years of experience managing managers.
Hybrid work based in Noida office, minimum 3 days onsite per week.
Experienced in leading large healthcare operations teams in a multinational or matrixed environment with multi-geography clients.
Strong in client stakeholder management and driving SLA adherence with a focus on process excellence and continuous improvement.
Skilled in strategic project management, people leadership, and operational metrics with demonstrated ability to set up and optimize teams.