Senior Manager - Insurance Operations
Mercer (company site, opens in a new tab)10+ yrsNoidaHybridDirect career pageEst. 20–30 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage healthcare claims management teams including direction setting, integration with onshore management, and delivery of strategic outcomes.
- Ensure timely, high-quality client service delivery and manage SLAs, resource planning, client communications, escalations, and data reconciliation.
- Lead people management including performance, career pathing, team culture, process expertise, continuous improvement projects, and knowledge transfer.
Minimum Requirements
- Bachelor's or Master's degree in any stream.
- Minimum 10+ years experience in healthcare claims processing or managing large data sets related to insurance billing and enrolment.
- At least 2-3 years of experience managing managers.
- Hybrid work based in Noida office, minimum 3 days onsite per week.
Ideal Candidate Profile
- Experienced in leading large healthcare operations teams in a multinational or matrixed environment with multi-geography clients.
- Strong in client stakeholder management and driving SLA adherence with a focus on process excellence and continuous improvement.
- Skilled in strategic project management, people leadership, and operational metrics with demonstrated ability to set up and optimize teams.