Specialist - Financial Services Operations
SS&C Technologies (company site, opens in a new tab)2+ yrsMumbaiOn-siteDirect career pageEst. 4.5–7.5 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Accurately process and authorize a variety of customer transactions, including complex and nonstandard ones, within agreed service levels and financial authority limits.
- Provide real-time client support via inbound/outbound calls and web chat, resolving issues and offering guidance.
- Ensure compliance with regulatory requirements such as Data Protection, Financial Crime Prevention, and CASS regulations.
Minimum Requirements
- Minimum 2+ years of experience in a contact centre role, preferably within UK Mutual Funds Financial Services.
- Proficiency in English (UK), both spoken and written, mandatory for communication with UK colleagues and clients.
- Good keyboard skills and familiarity with Microsoft Word and Excel.
- Work Experience Required: Minimum 2+ years in relevant contact centre financial services environment.
Ideal Candidate Profile
- Experienced in UK Mutual Funds or similar Financial Services environment, indicating domain expertise.
- Ability to work accurately under service level agreements with attention to regulatory compliance.
- Comfortable providing client support through multiple channels and escalating issues appropriately.