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Niche Microsoft 365 specialization and non-Tier1 employer lower applicant density.
Microsoft 365 operational skills transfer well across industries and employers.
Role demands specific M365, Entra ID, Teams, Exchange operational skills though no explicit years listed.
Provide second-level operational support for Microsoft 365 services including incident handling, troubleshooting, and standard change execution within defined boundaries.
Perform security-related triage and basic response actions for Defender alerts including incident documentation, prioritization, and immediate action execution.
Manage and support Microsoft 365 collaboration and communication platforms such as SharePoint, Teams, Exchange Online, and related components including telephony, identity, enterprise apps, and audit monitoring.
Experience required: Not explicitly mentioned in the JD.
Mandatory skills include in-depth operational knowledge and troubleshooting proficiency across Microsoft 365 services such as Teams, SharePoint, Exchange Online, Defender, Identity/Entra ID, and Power Platform.
Ability to perform security triage tasks using Microsoft Defender and handle second-level support responsibilities.
Work Experience Required: Not explicitly mentioned in the JD.
Candidates with a strong technical delivery orientation overseeing multiple Microsoft 365 service components and adept in operational support workflows.
Experience working within agile delivery models such as Kanban or Scrum for operational and security incident management.
Familiarity with detailed user and system management tasks including permissions, group management, app registrations, and telephony support within Microsoft 365 environments.