Sr. Software Engineer - Service Now ITSM
YASH Technologies (company site, opens in a new tab)4–6 yrsPuneOn-siteDirect career pageEst. 8–14 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Develop and maintain ServiceNow ITSM components including Service Catalog items, Flow Designer workflows, and integrate REST/SOAP services for scalable automation.
- Design, implement, and support end-to-end orchestrations such as provisioning and infrastructure operations using Integration Hub and MID Server configuration.
- Support ITSM processes (Incident, Request, Change, Problem), troubleshoot platform issues, and enhance operational efficiency through platform development and automation.
Minimum Requirements
- 4 to 6 years of hands-on experience in ServiceNow ITSM development focusing on Service Catalog, Flow Designer, and integrations.
- Practical experience with MID Server setup and troubleshooting, and orchestration use cases.
- Working knowledge of JavaScript, Glide APIs, ServiceNow scripting frameworks, and PowerShell.
- Location: Pune, India as specified in Job Description; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced ServiceNow ITSM developer with strong hands-on ability in Flow Designer and Integration Hub for complex automation.
- Comfortable managing full lifecycle of ITSM enhancements including scripting, integration, and knowledge management.
- Skilled in migrating legacy workflows to modern platform capabilities and driving self-service adoption through platform improvements.