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Job Description
Structured overview of role & requirementsAbout This Role
Develop and maintain ServiceNow ITSM components including Service Catalog items, Flow Designer workflows, and integrate REST/SOAP services for scalable automation.
Design, implement, and support end-to-end orchestrations such as provisioning and infrastructure operations using Integration Hub and MID Server configuration.
Support ITSM processes (Incident, Request, Change, Problem), troubleshoot platform issues, and enhance operational efficiency through platform development and automation.
Minimum Requirements
4 to 6 years of hands-on experience in ServiceNow ITSM development focusing on Service Catalog, Flow Designer, and integrations.
Practical experience with MID Server setup and troubleshooting, and orchestration use cases.
Working knowledge of JavaScript, Glide APIs, ServiceNow scripting frameworks, and PowerShell.
Location: Pune, India as specified in Job Description; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced ServiceNow ITSM developer with strong hands-on ability in Flow Designer and Integration Hub for complex automation.
Comfortable managing full lifecycle of ITSM enhancements including scripting, integration, and knowledge management.
Skilled in migrating legacy workflows to modern platform capabilities and driving self-service adoption through platform improvements.