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Mid-level DevOps role in Bangalore with common experience range but niche Copado certification reduces applicant density.
Requires Copado and Salesforce expertise, making cross-industry transfers difficult.
Mandatory Copado certifications and explicit multi-year Copado/Salesforce experience create rigid technical filters.
Lead and manage tiered DevOps support case queues including Signature, Success+, and Partner levels, facilitating swarming sessions to resolve complex support issues.
Diagnose, troubleshoot, and escalate complex platform issues, ensuring accurate case reviews and managing developer investigations and known issue lifecycles.
Advocate for customer needs to maintain high satisfaction for premium accounts, while enabling team members through technical mastery and training sessions.
3-5 years of experience with Salesforce and Copado each, plus 1-3 years in Customer Support or DevOps roles.
Mandatory Copado Admin and Developer Certifications.
Hands-on experience with SaaS platforms, Git repositories, branching strategies, version control, APIs, CLI, SQL, XML, and error log analysis.
Work Experience Required: 3-5 years Salesforce and Copado experience as specified; notice period not explicitly mentioned in the JD.
Experienced technical support professional with cross-functional expertise in Salesforce DevOps and Copado platform operations.
Proven leadership in managing complex escalations and driving resolution in high-touch, premium customer environments.
Strong technical mentor and team enabler who can deliver training and improve team problem-solving capabilities.