Senior DevOps Support Engineer
Copado (company site, opens in a new tab)3–5 yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage tiered DevOps support case queues including Signature, Success+, and Partner levels, facilitating swarming sessions to resolve complex support issues.
- Diagnose, troubleshoot, and escalate complex platform issues, ensuring accurate case reviews and managing developer investigations and known issue lifecycles.
- Advocate for customer needs to maintain high satisfaction for premium accounts, while enabling team members through technical mastery and training sessions.
Minimum Requirements
- 3-5 years of experience with Salesforce and Copado each, plus 1-3 years in Customer Support or DevOps roles.
- Mandatory Copado Admin and Developer Certifications.
- Hands-on experience with SaaS platforms, Git repositories, branching strategies, version control, APIs, CLI, SQL, XML, and error log analysis.
- Work Experience Required: 3-5 years Salesforce and Copado experience as specified; notice period not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced technical support professional with cross-functional expertise in Salesforce DevOps and Copado platform operations.
- Proven leadership in managing complex escalations and driving resolution in high-touch, premium customer environments.
- Strong technical mentor and team enabler who can deliver training and improve team problem-solving capabilities.