Senior Application Support Engineer – India (Remote)
Zact (company site, opens in a new tab)10+ yrsBengaluruRemoteDirect career pageEst. 20–35 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead investigation and triage of complex multi-service incidents during IST hours for a GCP-hosted fintech platform, including root cause analysis and documentation.
- Act as senior technical point of contact for India banking clients, managing incident communications and ensuring resolution adherence to audit and regulatory standards.
- Mentor junior analyst in India, coordinate shift handoffs with US team, and contribute to monitoring, documentation, and automation support activities.
Minimum Requirements
- 10+ years experience in application support, technical operations, or platform support roles.
- Proficiency in writing complex MySQL SELECT queries for investigation purposes.
- Hands-on experience with cloud log platforms (e.g., GCP Cloud Logging, CloudWatch, Splunk) for production issue investigation.
- Location requirement: Candidate must be located in India and able to work IST business hours.
Ideal Candidate Profile
- Experienced in handling technical support within regulated or compliance-sensitive environments (fintech or banking preferred).
- Demonstrated ability to lead incident investigations and mentor junior staff in a globally distributed, shift-overlapping support team.
- Familiarity with microservices architectures, REST APIs, and cloud-based monitoring tools, with strong discipline in change-control and production data handling.