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Job Description
Structured overview of role & requirementsAbout This Role
Lead investigation and triage of complex multi-service incidents during IST hours for a GCP-hosted fintech platform, including root cause analysis and documentation.
Act as senior technical point of contact for India banking clients, managing incident communications and ensuring resolution adherence to audit and regulatory standards.
Mentor junior analyst in India, coordinate shift handoffs with US team, and contribute to monitoring, documentation, and automation support activities.
Minimum Requirements
10+ years experience in application support, technical operations, or platform support roles.
Proficiency in writing complex MySQL SELECT queries for investigation purposes.
Hands-on experience with cloud log platforms (e.g., GCP Cloud Logging, CloudWatch, Splunk) for production issue investigation.
Location requirement: Candidate must be located in India and able to work IST business hours.
Ideal Candidate Profile
Experienced in handling technical support within regulated or compliance-sensitive environments (fintech or banking preferred).
Demonstrated ability to lead incident investigations and mentor junior staff in a globally distributed, shift-overlapping support team.
Familiarity with microservices architectures, REST APIs, and cloud-based monitoring tools, with strong discipline in change-control and production data handling.