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Mid-level, metro-based generalist systems role attracts many qualified applicants.
Hands-on desktop, MDM, and Active Directory skills transfer easily across industries.
Explicit 4–6 years plus required MDM, AD, and endpoint security skills restrict candidate pool moderately.
Provide first- and second-line end-user support for hardware, software, OS (Windows and macOS), and peripherals in a regulated payments tech environment.
Manage device lifecycle via MDM (Intune/JAMF), administer user accounts and policies in Active Directory/Azure AD, and maintain CMDB and asset inventories accurately.
Operate a 3pm-11pm UK time shift to bridge support between UK and AUS/SGP teams, resolving incidents within SLA and coordinating with infrastructure/security teams on patch and privilege management.
2-4 years of hands-on desktop/end-user support experience in corporate or GCC environments.
Experience with Windows 10/11 and macOS troubleshooting, MDM tools (Intune preferred), Active Directory/Azure AD administration.
Familiarity with ITSM platforms like ServiceNow or Jira Service Management and endpoint security practices (CyberArk knowledge desirable).
Shift availability during 3pm-11pm UK time; work experience required: 2-4 years.
Experienced desktop support engineer comfortable in regulated financial or fintech settings with hybrid workforce support experience.
Skilled in automation concepts, device management, and incident resolution with a methodical, documentation-driven approach.
Able to work asynchronously in a global team covering different time zones, demonstrating ownership and collaboration across infrastructure, security, and business units.