Lead Engineer - Systems
Altimetrik (company site, opens in a new tab)4–6 yrsBengaluruOn-siteDirect career pageEst. 6–11 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide first- and second-line end-user support for hardware, software, OS (Windows and macOS), and peripherals in a regulated payments tech environment.
- Manage device lifecycle via MDM (Intune/JAMF), administer user accounts and policies in Active Directory/Azure AD, and maintain CMDB and asset inventories accurately.
- Operate a 3pm-11pm UK time shift to bridge support between UK and AUS/SGP teams, resolving incidents within SLA and coordinating with infrastructure/security teams on patch and privilege management.
Minimum Requirements
- 2-4 years of hands-on desktop/end-user support experience in corporate or GCC environments.
- Experience with Windows 10/11 and macOS troubleshooting, MDM tools (Intune preferred), Active Directory/Azure AD administration.
- Familiarity with ITSM platforms like ServiceNow or Jira Service Management and endpoint security practices (CyberArk knowledge desirable).
- Shift availability during 3pm-11pm UK time; work experience required: 2-4 years.
Ideal Candidate Profile
- Experienced desktop support engineer comfortable in regulated financial or fintech settings with hybrid workforce support experience.
- Skilled in automation concepts, device management, and incident resolution with a methodical, documentation-driven approach.
- Able to work asynchronously in a global team covering different time zones, demonstrating ownership and collaboration across infrastructure, security, and business units.