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Tier-1 brand, metro Bangalore, mid-level 3+yrs, and broad SaaS skills increase candidate competition.
SaaS implementation skills are transferable across industries but HCM/payroll domain knowledge increases fit sensitivity.
Mandatory 3+ years implementation/CX experience and client-facing SaaS skills enforce moderate shortlisting strictness.
Own end-to-end implementation process for Rippling’s products across HR, Payroll, Benefits Administration, IT platform, ensuring alignment with customer-specific goals.
Drive customer adoption by providing tailored guidance, best practices, and insights to maximize platform usage.
Collaborate cross-functionally with Sales, Account Management, Product, and Engineering to improve customer success and influence product enhancements based on customer feedback.
3+ years of implementation and/or customer experience in a high-growth SaaS environment.
Proven project management skills managing multiple concurrent deployments.
Mandatory hybrid work from Bangalore office with 3 days per week onsite.
Must work in EST/PST shifts.
Experienced in customer-facing roles in HCM or IT domains such as HR, Payroll, Benefits, Identity or Device Management (2+ years preferred).
Strong at managing multiple stakeholders and collaborating across Sales, CX, Product, and Engineering teams.
Comfortable operating in fast-paced, rapidly scaling SaaS environments with a customer-centric approach.