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Generalist service delivery role in a metro with broad skills at a known multinational increases applicant competition.
Requires specific life-sciences instrumentation background and degree, limiting transferability across industries.
Explicit 8+ years, 2+ years people management, and specific life-sciences degree requirement make screening strict.
Lead service operations including implementation, installation, repair, calibration, and support of hardware, software, and network products across multiple platforms.
Own financial metrics such as Revenues, Costs and Cost of Sales percentage to drive profitability and optimize service delivery costs.
Collaborate with Sales and other departments to align service strategies and manage team performance across diverse locations, including leading a team of Field Service Engineers.
Bachelor's or Master's degree in Analytical Chemistry, Instrumentation, Pharmacy, Biotechnology, Life Science or equivalent.
Minimum 2 years experience as People Manager managing teams.
Overall work experience greater than 8 years.
Willingness to travel up to 50% of the time.
Experienced in managing multi-location teams, especially Field Service Engineers in hardware/software/network product support.
Strong business acumen with capability to translate regional plans into country-specific strategies and to own financial outcomes.
Skilled in cross-department collaboration and conflict management to optimize customer-centric service delivery.