Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Metro locations, popular operations/support title, and broad ITSM skill requirements increase competition moderately.
Role requires specific ITSM and enterprise support experience, making industry transferable fit limited.
Explicit 8-15 years requirement plus mandatory ITSM/Salesforce experience and leadership makes filters stringent.
Lead and manage end-to-end production support operations for Salesforce ITSM platforms, ensuring platform stability and SLA adherence.
Drive major incident, problem, and change management processes including Root Cause Analysis and continuous improvement initiatives to reduce recurring incidents.
Lead and mentor geographically distributed support teams, manage resource planning, and engage with senior stakeholders for operational governance and customer satisfaction.
Bachelor's degree in Engineering, Computer Science, IT, or related field.
8-15 years of overall IT experience with minimum 3+ years managing production support or service delivery teams.
Hands-on experience supporting Salesforce platforms and/or enterprise ITSM platforms like ServiceNow, Jira, etc., with strong understanding of ITIL processes including incident, problem, change, and major incident management.
Experience managing 24x7 support operations and leading large support/customer-facing engagements.
Experienced leader comfortable managing large, geographically dispersed production support teams.
Strong operational mindset focused on service delivery management, SLA compliance, and continuous service improvement within Salesforce ITSM environments.
Skilled in stakeholder engagement at executive levels and driving governance, automation, and efficiency initiatives in complex enterprise settings.