Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Metro Bangalore mid-level ITSM role with broad managed-services and ServiceNow requirements increases applicant competition.
Medium — core ITSM skills transfer across industries, but managed-services and tool-specific experience increase domain specificity.
Medium — explicit 6-8 years plus ITSM, ServiceNow, and managed-services experience required.
Lead and coordinate restoration activities during Priority 1 and high-impact major incidents to minimize business disruption.
Manage incident bridges and virtual war rooms, ensuring cross-functional team collaboration and effective escalation management.
Drive compliance with major incident management processes, facilitate post-incident reviews, and support continuous service improvement initiatives.
6-8 years of relevant experience or equivalent combination of education and experience.
Any degree.
Experience with Priority 1 and critical incident management in a global delivery, 24x7 operational support, managed services environment.
Strong knowledge of IT Service Management processes (incident, problem, change, request management) and ITIL practices; experience with tools like ServiceNow ITSM.
Experienced in managing high-pressure incident situations with multiple technical teams and vendors in customer-facing IT service environments.
Proficient in communication with executive stakeholders during major incidents and skilled in incident governance and decision-making.
Comfortable operating in global delivery and follow-the-sun support models within enterprise IT operations including infrastructure, cloud, network, and applications.