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Niche GPU/RMA skills lower pool, but metro location and mid-level role increase applicant competition.
Specialized GPU, data-center hardware, and RMA/vendor expertise limits cross-industry transferability.
Explicit 3–5 years plus mandatory RMA, GPU hardware, and vendor escalation experience creates strict filters.
Analyze and diagnose GPU/CPU hardware and system-level failures using logs, performance data, and firmware analysis to determine root causes and remediation.
Coordinate hardware remediation activities including liaising with vendors and internal teams to decide on repair, replacement, or escalation.
Identify failure patterns and improve RMA processes, hardware lifecycle management, and documentation related to failure analysis and troubleshooting.
Bachelor’s degree in Business, Supply Chain, Engineering, or related field.
3–5 years experience managing RMA processes, hardware logistics, or infrastructure support in a technical environment.
Experience troubleshooting complex hardware and system-level issues, specifically with NVIDIA and/or AMD GPU technologies.
Proficiency using Jira for managing technical issues and RMA cases; familiarity with server hardware, firmware analysis, and vendor coordination.
Experienced in hardware lifecycle management and RMA workflows within data center or distributed infrastructure environments.
Capable of detailed, systems-level technical analysis and effective communication with technical teams and vendors.
Comfortable working in fast-evolving cloud infrastructure technology and resolving novel hardware/system issues.