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Tier-1 brand and metro location increase competition, but senior specialization reduces density.
Requires IT infrastructure and data-center deployment experience, limiting transferability across unrelated industries.
Explicit 10–12 years and domain-specific delivery experience make filters strict.
Lead end-to-end delivery of complex customer technology projects and programs, managing scope, schedule, risks, dependencies, and stakeholder communications.
Act as trusted advisor coordinating cross-functional teams (IT, Engineering, Support) and ensuring implementation plans align with customer business objectives and operational, financial, and satisfaction targets.
Proactively identify and mitigate risks, support strategic initiatives to improve service delivery processes, and own customer relationships to ensure successful project outcomes.
10–12 years experience in project or program management within technology services, IT infrastructure deployment, or data center operations with proven delivery of complex customer-facing projects.
Exceptional communication and stakeholder management skills capable of leading onsite technical teams, vendors, contractors, customer executives, and internal leadership.
Proven ability to manage multiple concurrent projects/programs balancing scope, schedule, cost, and quality with formal problem-solving methodologies.
Notice Period: Not explicitly mentioned in the JD.
Experienced managing customer-facing consulting and advisory services within technology service delivery environments.
Skilled in using SLAs, KPIs, operational excellence frameworks, risk management, governance, and executive reporting to drive outcomes.
Operates effectively as a cross-functional coordinator and trusted advisor ensuring strategic alignment between technical execution and customer business goals.