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Mid-level experience, metro location, and a somewhat popular renewals role increase applicant competition.
Role skills transfer across SaaS companies but are specialized to renewals, giving moderate portability.
Explicit 4+ years requirement plus domain experience and Salesforce familiarity creates moderate screening rigidity.
Lead and operationally manage the India-based renewal team focusing on execution excellence to drive customer retention and recurring revenue.
Enhance pipeline visibility and forecast accuracy by reviewing renewal opportunities, identifying risks, and ensuring timely follow-ups.
Coach Renewal Representatives on customer interactions, negotiation, objection handling, and adherence to renewal processes to improve performance.
Minimum 4+ years of experience in customer renewals, account management, customer success, sales, revenue operations, or related SaaS environment.
Strong knowledge of customer retention strategies, recurring revenue models, contract renewals, churn mitigation, and pipeline management.
Experience with Salesforce or similar CRM platforms including reporting, dashboards, and AI-enabled productivity tools.
Work location: Hyderabad, India; work hours primarily 01:00 PM to 10:00 PM IST supporting US business hours; participation in after-hours support rotations may be required.
Experienced in managing renewal portfolios with ability to identify business risk and support revenue retention without direct management responsibility.
Skilled in data-driven decision making and leveraging AI-enabled tools to prioritize opportunities and improve renewal outcomes.
Collaborative operator able to partner cross-functionally to remove customer roadblocks and improve overall renewal performance.