Renewals Team Lead
Blackbaud (company site, opens in a new tab)4+ yrsHyderabadOn-siteDirect career pageEst. 10–16 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and operationally manage the India-based renewal team focusing on execution excellence to drive customer retention and recurring revenue.
- Enhance pipeline visibility and forecast accuracy by reviewing renewal opportunities, identifying risks, and ensuring timely follow-ups.
- Coach Renewal Representatives on customer interactions, negotiation, objection handling, and adherence to renewal processes to improve performance.
Minimum Requirements
- Minimum 4+ years of experience in customer renewals, account management, customer success, sales, revenue operations, or related SaaS environment.
- Strong knowledge of customer retention strategies, recurring revenue models, contract renewals, churn mitigation, and pipeline management.
- Experience with Salesforce or similar CRM platforms including reporting, dashboards, and AI-enabled productivity tools.
- Work location: Hyderabad, India; work hours primarily 01:00 PM to 10:00 PM IST supporting US business hours; participation in after-hours support rotations may be required.
Ideal Candidate Profile
- Experienced in managing renewal portfolios with ability to identify business risk and support revenue retention without direct management responsibility.
- Skilled in data-driven decision making and leveraging AI-enabled tools to prioritize opportunities and improve renewal outcomes.
- Collaborative operator able to partner cross-functionally to remove customer roadblocks and improve overall renewal performance.