Executive - Marketing Operations
Small Business Investment Company (SBIC) program — U.S. Small Business Administration (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 5–8 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Process customer offers including cashback, reward points, surcharge waivers, and voucher issuance for service deficiency cases.
- Resolve customer requests, complaints, and escalations following defined SOPs while ensuring daily productivity and accuracy metrics are met.
- Analyze and reduce repeat complaints, coordinate with cross-functional teams for issue resolution, and ensure timely closure of all cases within quality standards.
Minimum Requirements
- Graduate degree required in any discipline.
- Understanding of credit card industry and mainframe systems is necessary.
- Knowledge of marketing campaigns, rewards, and offers is mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in handling customer complaints and escalations with focus on resolution accuracy and process adherence.
- Comfortable working in a metrics-driven environment focused on KPIs like time to service, accuracy, and productivity.
- Skilled in analysis and process improvement to reduce customer complaints and enhance experience.