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Strong employer brand and Chennai metro location increase applicant competition.
Credit-card collections and regulatory compliance needs make cross-industry fit limited, raising background sensitivity.
Domain-specific vendor, collections and compliance requirements create moderate shortlisting strictness.
Manage and monitor performance of vendor channel partners handling telecalling for assigned recovery portfolio.
Develop and implement recovery strategies, including vendor incentive plans and portfolio segmentation to improve collections efficiency.
Ensure compliance and quality standards through call sampling, training, audits, and system uptime management at vendor sites.
Post-Graduate or Graduate degree in any discipline.
Experience managing large distributed vendor teams in credit card collection or related operations.
Strong knowledge of credit card products and collection processes, including dialer strategies.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in credit card collections with a strategic and segmented approach to portfolio management.
Demonstrated ability to manage vendor relationships and drive performance through monitoring, training, and process controls.
Capable of handling operational compliance, system uptime, and audit readiness in a vendor-managed telecalling environment.