Manager - Vendor Management, Recoveries Telecalling
Small Business Investment Company (SBIC) program — U.S. Small Business Administration (company site, opens in a new tab)ChennaiOn-siteDirect career pageEst. 12–20 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and monitor performance of vendor channel partners handling telecalling for assigned recovery portfolio.
- Develop and implement recovery strategies, including vendor incentive plans and portfolio segmentation to improve collections efficiency.
- Ensure compliance and quality standards through call sampling, training, audits, and system uptime management at vendor sites.
Minimum Requirements
- Post-Graduate or Graduate degree in any discipline.
- Experience managing large distributed vendor teams in credit card collection or related operations.
- Strong knowledge of credit card products and collection processes, including dialer strategies.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in credit card collections with a strategic and segmented approach to portfolio management.
- Demonstrated ability to manage vendor relationships and drive performance through monitoring, training, and process controls.
- Capable of handling operational compliance, system uptime, and audit readiness in a vendor-managed telecalling environment.