Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Metro-based, mid-level, generalist IT service-lead with broad skill requirements increases candidate competition.
Preferable airline/travel experience and domain-specific systems limit cross-industry transferability.
Explicit 7-year travel/airline experience and ITSM/leadership requirements enforce strict screening.
Lead and oversee day-to-day IT service operations with accountability for incident, escalation, and change management ensuring minimal business impact.
Own and manage the Change Control Board, ensuring consistent change governance across portfolios and coordinate critical incident resolution including crisis management initiation.
Manage service desk operations including shift coverage, SLA tracking, workload allocation, performance monitoring, process compliance, reporting, and continuous improvement initiatives to reduce incidents and manual tasks.
Minimum 7 years relevant travel industry experience, preferably in airline industry systems application support or delivery.
Bachelor's or University degree in related field or equivalent work experience.
Proven experience in Service Desk / IT Operations management including shift management, SLA adherence, workload allocation, and operational performance monitoring.
Experience managing Major/Critical incident and escalation management, Change Management and Change Control Boards.
Experienced in coordinating cross-functional teams and stakeholders through incident resolution and change governance in complex IT environments.
Demonstrates strategic capability in driving continuous improvement and automation within IT service operations.
Expertise in managing shift-based service desk operations while maintaining SLA and KPI performance under pressure.