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Mid-level Bangalore claims operations role with common skillset and 5–6 years yields medium competition.
Claims operations demands insurance/benefits domain knowledge, reducing cross-industry transferability.
Explicit 5–6 year requirement and preferred claims-operations experience increases shortlisting strictness.
Process claims and transactions accurately to impact member satisfaction and meet quality standards.
Achieve operational KPIs such as Release Rate, Claims per Hour, and Handle Time.
Support team operations by mentoring, training, resolving escalations, and collaborating with internal teams for efficient issue resolution.
5-6 years of operations experience, preferably in claims operations.
Bachelor’s degree required.
Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
Location requirement: Bangalore, India.
Experienced in coaching or supporting team members and handling escalations within operations.
Demonstrates strong analytical and multitasking abilities in a fast-paced environment.
Skilled at collaborating across teams to drive operational excellence and continuous improvement.