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Strong employer brand and metro location, but niche senior product/value-stream role reduces applicant density.
Requires regulated financial services and value-stream leadership, limiting transferability across industries.
Senior leadership role requiring SAFe, regulated financial services experience, budget ownership and technical fluency.
Own and lead the Service & Retain value stream to deliver reliable, consistent, scalable client servicing outcomes across the end-to-end client journey.
Define and manage the value stream vision, roadmap, backlog, budget, and headcount aligned to platform OKRs and strategic priorities.
Manage both live service stability and continuous improvement initiatives, ensuring transparent performance tracking on service quality, client retention, engagement, and operational risk.
Experience running and owning large, complex global products or platforms, including operational, technical, and commercial accountability.
Strong familiarity with Agile operating models at scale; experience with SAFe or comparable frameworks preferred.
Financial management experience including owning budgets and making trade-offs based on outcomes.
Work Experience Required: Not explicitly mentioned in the JD.
Proven ability to lead both run and change functions with accountability for live performance and delivery outcomes in complex environments.
Strong stakeholder engagement skills, able to influence senior stakeholders and manage competing interests with good judgement.
Strategic and operational mindset capable of balancing long-term vision with delivery detail and risk in a regulated environment.