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Known brand, metro location, generalist early-mid role (1–3 years) increases applicant competition.
Role prefers BFSI/banking operations experience, so industry background matters strongly.
Explicit 1–3 years and BFSI/banking operations experience plus language and on-site requirements raise strictness.
Responsible for addressing and resolving consumer queries, requests, and complaints related to credit reports, scores, and disputes within Consumer Disputes and Email Operations.
Manage and respond to emails independently within SLA, escalating sensitive or probable escalation issues for faster resolution.
Interact regularly with member bank representatives and consumers via phone/email to analyze complaints, prepare credit reports, and ensure quality and accuracy as per business requirements.
Graduate degree in any stream.
1-3 years of experience in Banking operations or BFSI industry.
Must work on-site at assigned TransUnion office; willingness to work weekends, holidays, and shift extensions.
Excellent English communication skills; good spoken and reading comprehension of Hindi is an advantage.
Experience handling escalations or complaint desks related to banking or insurance products.
Ability to work in a fast-paced environment with flexibility to manage workload and maintain quality and accuracy.
Familiarity with credit bureaus and proficiency in MS Office preferred.