Program Coordinator & Relationship Lead
Pearson (company site, opens in a new tab)5+ yrsHybridDirect career pageEst. 8–14 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as key liaison managing client programs, candidate interactions, and internal stakeholders globally to ensure high-quality service delivery.
- Own handling of Level 3 escalations with timely resolution and maintain service level agreements across business lines.
- Prepare accurate client reports and timely candidate result communications while identifying AI-driven process improvements.
Minimum Requirements
- Minimum 5 years experience in customer support or related role.
- Strong verbal and written communication skills, with experience managing complex client and stakeholder interactions.
- Proficiency with internal systems, databases, reporting tools, and approved AI-enabled productivity tools.
- Work Experience Required: Minimum 5 years in customer support role.
Ideal Candidate Profile
- Experienced in managing complex client escalations and operational service delivery in a global, multi-stakeholder environment.
- Skilled in data analysis and report preparation to support operational decision making and client communications.
- Capable of driving AI-enabled process and service improvements while ensuring compliance and quality controls.