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Tier-1 brand and metro location but niche Aladdin expertise reduces competition.
High — requires finance front-office application expertise like Aladdin and Bloomberg, limiting cross-industry transferability.
Moderate strictness due to domain-specific Aladdin/Bloomberg expertise and front-office support expectations.
Manage Front Office Application Support team operations, ensuring efficient Incident Management and service improvement.
Drive prioritization and resolution of business-critical issues within Front Office applications including Aladdin, Bloomberg, and WSO.
Provide management information and participate in Business Continuity and Disaster Recovery activities across multiple global regions and time zones.
Experience required: Not explicitly mentioned in the JD.
Ability to work across 3 different time zones on a rotation basis including weekends for business-critical support.
Strong knowledge of Front Office trade life cycle and application support, specifically with Aladdin, Bloomberg, WSO, and related platforms.
Not explicitly mentioned: educational qualifications, exact years of experience, or location constraints (other than time zone work expectations).
Experienced in managing application support teams in a Front Office financial services environment with strong incident and service management skills.
Capable of collaborating with business users and external change managers (e.g., Aladdin ASM and BlackRock) for issue resolution and service improvement.
Effective in handling cross-regional service review reporting and maintaining documentation for operational continuity and improvement.