Sr Staff Software Engineer
ServiceNow (company site, opens in a new tab)12+ yrsHyderabadHybridDirect career pageEst. 40–70 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own the architecture and technical direction for model-driven AI capabilities across the HR domain, including agent composition, context management, tool exposure, and autonomy policy.
- Set standards and build evaluation infrastructure for safe, scalable deployment across multiple teams, ensuring production quality, safety, and regulatory compliance in sensitive HR data handling.
- Translate ambiguous problem statements into testable specifications, lead root-cause analysis on complex incidents, and influence cross-team alignment on AI model orchestration and behavior.
Minimum Requirements
- 12+ years software engineering experience (backend, frontend, or full stack).
- Strong JavaScript/Node.js, React, API integration, automated testing, and CI/CD pipeline experience.
- Hands-on experience with AI/GenAI or ML-driven features (LLM prompting, NLU, classification models, guardrails), and production AI integration including LLM APIs and tool orchestration.
- Bachelor's degree in computer science, software engineering, or related technical field, or equivalent practical experience.
Ideal Candidate Profile
- Experienced in building model-driven, probabilistic AI systems emphasizing architecture, versioned natural-language logic, and multi-team coordination rather than feature-level coding.
- Capable of setting domain-level policy on AI agent autonomy, especially in regulated, sensitive environments like HR payroll and benefits, prioritizing compliance and safety.
- Skilled in defining evaluation metrics and observability for AI behavior, including handling jurisdiction-specific policies, data exposure risks, and integrating conversational design considerations.